Last updated: 12 November 2026
Who we are
Clay International supplies large format Italian porcelain slabs to the trade in the United Kingdom.
Clay International
Hub 1, Unit 29, Riverside Road
Wimbledon Stadium Business Centre
London SW17 0BA
Telephone: 020 8971 7948
Email: info@clayinternational.co.uk
We are the data controller for the information described in this policy. That means we decide why and how your information is used.
What we collect, and when
We only collect information that you give us. We do not buy contact lists and we do not collect personal information from visitors who simply browse the website.
When you use our enquiry form we collect your first name, last name, email address, telephone number, company name, the subject of your enquiry, the type of work you do, what you are specifying the material for, the approximate area in square metres, your timescale, and whatever you write in the message.
When you book a warehouse visit we collect your full name, company name if you give it, email address, telephone number, which warehouse you want to visit, and your preferred and alternative dates and times.
When you book a CPD session we collect your name, company, email address, telephone number, the session you are interested in, and any questions you add.
When you request samples we collect the contact and delivery details needed to send them, usually through our enquiry form or by email.
When you accept analytics cookies we collect information about how you use the website. That is covered in our cookie policy.
Why we use it, and our lawful basis
We use your information to answer your enquiry, arrange your visit or CPD session, send samples, and provide quotations and technical information.
Our lawful basis for this is legitimate interests, specifically responding to a business enquiry you have chosen to make, and where relevant taking steps at your request before entering into a contract.
Where we use analytics cookies, our lawful basis is your consent, which you give through the cookie banner and can withdraw at any time.
Who we share it with
We do not sell your information to anybody.
Fabricators. Where you ask us to, we pass your contact details to a fabricator so they can quote or price work for you. We only do this with your agreement.
Suppliers who help us run the business. These act on our instructions and cannot use your information for their own purposes:
- Hostinger, who host our website
- Microsoft, who provide our email through Microsoft 365, where your enquiry is received and stored
- Mimecast, who filter our incoming email for spam and security threats before it reaches us
- Salesforce, who provide the customer records system where trade customer details are held
- Google, who provide the analytics described in our cookie policy, and only where you have accepted analytics cookies
We may also disclose information where the law requires it.
Where it is kept
Your information is held in our Microsoft 365 enquiry inbox and, for trade customers, in Salesforce. Our website is hosted in the United Kingdom and our incoming email is filtered through Mimecast’s European infrastructure.
Transfers outside the UK. Some of our suppliers, including Salesforce, may process information outside the United Kingdom. Where that happens it is covered by the safeguards UK data protection law requires. Salesforce operates under Binding Corporate Rules approved for processors and under the standard contractual clauses, including the UK addendum to those clauses.
How long we keep it
We keep enquiry records for twenty four months from our last contact with you. After that, any enquiry that has not become an ongoing customer relationship is deleted.
Where you become a customer, we keep records for as long as we are doing business together and for the period afterwards that our tax and accounting obligations require.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that is wrong
- ask us to delete your information
- ask us to restrict how we use it
- object to our use of it
- ask us to transfer it to another organisation
- withdraw your consent to analytics cookies at any time
To do any of these, email info@clayinternational.co.uk. We will respond within one month.
If you are not happy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes
If we change this policy we will update the date at the top of the page.